FAQ
OUR BOX
It takes a little more work your first go, but no corkscrew required!
Step 1: Locate the perforated circle on the front of the box and push firmly
Step 2: Pull out the flap, tear off and discard the small circle
Step 3: Reach in to the box, it may take a little digging, and pull out the spout
Step 4: Push the flap back over the spout to lock it in place
Step 5: Remove the red safety seal from around the spout Et voila!
Ami Ami tastes great up to 6 weeks after opening. 🤯
There’s no reason not to. It does a better job of keeping oxygen out than corks. The BPA-free food-grade plastic we use has no impact on the wine flavor or aroma.
Boxed wine is a much more convenient, less expensive, and more environmentally friendly way to drink great wine.
No! The BPA-free food-grade plastic bag has no impact on the wine. If you tried the same wine from a bottle and from a box, you wouldn’t know the difference.
Yes! Cut the top of the bag when finished and give it a quick rinse. Then put it in with your other plastic recyclables. The box is also recyclable. Simply put it in with your cardboard recyclables.
Boxed wine reduces the carbon footprint of wine by over 50%!
Glass, in theory, is infinitely recyclable. However, in practice, only 33% of glass in the US actually is.
Glass bottles are made in huge furnaces that take a lot of energy to operate. And most manufacturers keep their furnaces running all year because of the time it takes to heat them to production temps.
Glass is also very heavy so transporting it takes a lot of energy. Since the majority of glass isn’t produced in the US, getting it here has a real impact.
We use corrugated cardboard with natural inks. It is easily recyclable and even when not, biodegrades within weeks.
Our bags are recyclable, BPA-free and food-grade. They also transport extremely efficiently due to their light weight and small volume when empty.
OUR WINE
Our wine is made 100% from grapes! If you are not allergic to grapes, you should be fine!
There’s a lot of discussion about Sulfites in wine. Using Sulfur is a part of the winemaking process and also is a natural bi-product of fermentation. You can read more about sulfites in wine by clicking here. But be rest assured, we use minimal sulfur in our production and our wines sit far below EU allowable volumes.
Each box of Ami Ami contains 2 bottles of wine! You can expect about 10 glasses from each box.
At a traditional co-op in the foothills of the Pyrenees Mountains in the south of France. We work with an 8th generation wine grower and other pioneers of sustainable and organic farming to help us make our delicious wines.
Because we’re obsessed with making the most delicious wines possible. By opening up our wines to being non varietal specific, it gives us more creative freedom to do this.
They are not certified organic but they are certified sustainable. Some of the vineyards we work with are farmed organically some certified and some not.
Organic certification focuses solely on the vineyard where our sustainability certification focuses on the bigger picture. It ensures that not only are the vineyards cared for but also the people who work them and the ecosystems surrounding them.
Yes!
We believe great vineyards make great wines. You will not find concentrates, coloring agents or added sugars in Ami Ami.
In 2007, the co-op where we make our wines was certified Protect Planet. This certification showcases a strong value system of responsible cultivation and production.
ORDERS & SHIPPING
Once orders are submitted, expect a shipment notification within 24-48 hours.
Please note that our warehouse does not ship on weekends or holidays. If you place an order on the weekend or a Friday it will be processed by the following Tuesday. All orders ship directly from our fulfillment center in Northern California.
If you're missing an order confirmation or tracking number, please let us know!
It can take a couple business days for the carrier to start moving a package or update the tracking information. Feel free to reach out to us should you have any questions.
That’s annoying. Please contact us immediately so we can replace your order. Have clear pictures of the damage and your label handy to expedite the process.
Don't worry. C’est la vie.
We make three delivery attempts. If, before the third failed delivery, you give us word we can most likely hold your package for you at a location close to you. You will have to pick it up there.
If this is likely going to happen we recommend you use a shipping address like a business where you can be sure someone 21+ will be there to sign for you.
Send us a note and we will do our best to work some magic.
In order to ship alcohol we are required to get signature from an adult 21+ upon delivery. Unfortunately, due to laws and regulations, we are not allowed to leave the package without a signature and verification of age.
SPECIAL REQUESTS & WHOLESALE
We would love to hear from you. Send us a note at salut@ami-ami.vin
We would love to hear from you, too. Send us a note at salut@ami-ami.vin
RETURNS
When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options. Please note, we are unable to reimburse for shipping costs on orders that have already been shipped.
Please allow 7 business days from the date your return is received for your original form of payment to be credited.
If you have received a damaged, defective, or incorrect item, contact salut@ami-ami.vin. Please include your order number in the subject line, and attach a photo of the damage/wrong item you received. Photos of packaging and the packing slips may also be requested depending on the claim.
Refunds will be issued to the original means of payment within 7 business days of the garment being marked as "Delivered" to us.